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Close the day

Quick answer

Operations ▸ Day Close ▸ check the Business date ▸ clear or carry every item on the Blocking checklist ▸ Sign & Close.

What you'll accomplish

You sign off the trading day, and the figures for that business date are recorded.

Before you begin — read this part

Signing is final. The screen states it directly above the button: "Signing is final — this business date cannot be reopened or edited afterward." The confirmation you are asked for says the same. This screen offers no reopen and no correction, so treat everything you want in the record as needing to be right before you sign.

If you are not sure, do not sign. A day that stays open can still be closed later; the screen is explicit that a signed one cannot be reopened or edited.

Who can do this

Managers and administrators.

What the screen shows you

Business date — which day you are closing. Check it before anything else, especially if you are closing late at night or catching up on yesterday.

Day's figures — the day's takings, shown as a grand total across the bills raised. The screen shows them exactly as the day-end report produced them rather than working them out again.

Blocking checklist — seven things that should be true before a day is closed. Each carries one of:

Chip Means
Clear nothing outstanding on this one
Carried — noted outstanding, but you have written a note explaining why you are closing anyway
Blocked outstanding, and it stops the day being closed

Shifts, Drawers and Cash reconciliation — what is still open and what has been counted, so you can see what is holding the close up.

The seven checks, in plain words

The checklist shows an internal identifier rather than a sentence, so the screen is terse. Read the left column for what is being asked, and match the right column to what you see:

What it is checking Shown on screen as
Every table is free, or you have noted why one is being carried over tables_free_or_carried
Nothing has been billed and left unpaid without an explanation no_billed_unpaid_without_note
Every shift for the day has been closed and its cash reconciled shifts_closed_and_reconciled
Someone has counted each drawer and declared the figure drawer_counts_declared
No kitchen ticket is still sitting unfinished on the display no_unbumped_kds_tickets
Alerts raised during the day have been looked at alerts_acknowledged
Items marked unavailable during service have been reviewed unavailable_items_reviewed

Steps

  1. Open Operations ▸ Day Close.
  2. Confirm the Business date is the day you mean to close.
  3. Read the Day's figures. If the total is not what you expect, stop and find out why before signing.
  4. Work down the Blocking checklist. Anything showing Blocked has to be dealt with on the screen it belongs to — an open shift is closed in Shift & Cash Control, an unbumped ticket on the kitchen display.
  5. For anything you are carrying rather than resolving, write the note the screen asks for. A carried item without a note will not let you sign.
  6. When nothing is blocking, select Sign & Close and confirm.

What happens next: you are asked to confirm, and that confirmation repeats that the date cannot be reopened. Confirming is the last step you take; read it rather than clicking through it.

Things to know

The button tells you why it is unavailable. While anything is blocking, Sign & Close is disabled and says how many items are still in the way, so you are never left guessing what it is waiting for.

This is not the accounting period close. Day Close records what happened operationally on one outlet's business day. Locking an accounting period is a separate thing an accountant does elsewhere, and this screen does not do it, does not post to the accounts, and does not lock a period.

Carrying an item is not the same as ignoring it. A carried item is closed with your written reason attached to the permanent record, which is why the note is required.

If something goes wrong

Sign & Close is unavailable and the checklist looks clear. Check for an item marked Carried — noted with an empty note box. A carried item needs its note before the day can close.

The figures look wrong. Do not sign. The screen is explicit that a signed date cannot be reopened or edited, so a figure you are unsure about is a reason to stop rather than to proceed and fix later.