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Generate a bill

Quick answer

On a table order: open the order ▸ apply any discount first ▸ Generate bill. The order becomes a bill, ready to be paid.

On a counter or takeaway sale: there is no Generate bill step, and you should not go looking for one. That channel creates and settles in one go — see below.

When to use this

The table has finished ordering and wants to settle. Generating the bill closes the ordering and produces the document the customer sees.

Table orders and counter sales work differently

This is the thing most likely to leave you hunting for a button that is not there.

A table order is two steps. Items are sent to the kitchen, and later the order is turned into a bill with Generate bill. The gap between the two is the point: the table keeps ordering until it doesn't.

A counter sale is one step. There is no separate bill-generation control on the counter screen at all. The bill is priced in front of you as you add items — the panel shows a running Bill total — and you settle straight from there. Nothing is waiting to be pressed.

So if you are on a counter sale and cannot find Generate bill, nothing is wrong. Take the payment; the sale and its bill are recorded together.

Before you generate

Apply any discount first. The screen says so, and it is the one thing worth checking before you press anything: once the bill exists, a discount is no longer something you add on the way past.

Check everything ordered is on it. Items typed but never sent to the kitchen are not part of the order, so they will not be on the bill either.

What happens

The order becomes a bill with its own number, showing what was sold and the tax on it.

Tax appears as two lines, not one. GST is held as a state half and a central half, so a bill shows CGST and SGST separately. See GST and tax settings.

A bill is not a payment

Generating a bill says the table has finished ordering. It does not say anyone has paid. The table stays yours until the bill is settled, and it appears in the to bill queue until then.

Taking the money is the next step — see Take payment for a bill.

If something goes wrong

The bill will not generate. Check the order has at least one item sent. Items typed into the order but never sent to the kitchen do not count — the control stays blocked until something has actually gone through, and it does not call anything when it is blocked.

There is no Generate bill button anywhere. You are on a counter or takeaway sale, where there isn't one. See above.

Something is on the bill that should not be. Deal with it before settling. Once a bill is paid, unpicking it is a manager's job and a deliberate one.