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Find a past bill

Quick answer

Serve ▸ Bills ▸ Quick Search or Filters ▸ open the bill you want.

What you'll accomplish

You find a bill that has already been raised, and open it to see what was sold and how it was settled.

When to use this

A customer wants their bill reprinted. Someone is querying a charge from earlier. You are checking what was taken on a table before the shift changed over.

Who can do this

Cashiers, managers and administrators. A cashier's sidebar shows only Overview and Serve, and Bills sits inside Serve.

Steps

  1. Open Serve ▸ Bills. Bills are listed newest first, with the bill number, date and time, customer name and captain shown for each.
  2. Narrow the list:
  3. Quick Search if you know something specific — a bill number or a customer's name.
  4. Filters if you are working from a range rather than a single bill.
  5. Open the bill you want.

Expected result: the bill's detail, including how it was paid.

Things to know

A settled bill records how it was paid, split by method — cash, card, bank or UPI, and anything on account — rather than as a single total. That is what lets you answer "how did they pay?" months later. A bill that has not been settled has no payment to show.

A bill carries the captain's name as well as the customer's. Useful when you are working out who served a table, not only what was sold.

A bill can be printed again from this screen. Printing another copy does not take another payment — it reproduces the same record.

If something on a bill is wrong

This screen is not where you correct it. A bill records a sale that has already happened, and what can be done about a wrong one depends on the state it is in — whether it has been settled, and what your restaurant's process is. Take it to a manager rather than working it out from this screen.